Troubleshooting: No music

The blue light at the music player front panel should be on (it indicates that the device is running)

If a system restart is necessary, push that button at the player front panel once

After a few seconds the blue light turns red and the music player will be turned off

Re-start the player after a few seconds by pushing that same button

The amplifier should be turned on

Check the indicator light on the amplifier

Make sure the volume on the amplifier is at an audible level as store staff sometimes adjust the volume and forget to set it back

Mark the ideal position of the volume dial on the amplifier - it helps others to determine the right volume level for your store

Make sure the audio connector is plugged into the music player as it occasionally gets pulled out to connect other devices to the audio system

Make sure the audio cable is plugged into the headphone port

See installation guide for further details

The selected input channel or music source needs to correspond to the plugged input on the back of the amplifier (AUX, Input A, Line 1, etc.)

Try selecting other channels/sources if necessary

See installation guide for further details

Plug any conventional headphone into the headphone port of the music player

If you can hear music:
➝ the music player has been installed correctly and the problem lies in the sound system
➝ follow all previous troubleshooting steps

If you can't hear music:
➝ ensure that you have followed the previous steps correctly
➝ contact us for support if the problem persists

Test if the amplifier works properly by connecting it to a different playback device, e.g. mobile phone or mp3 player

Disconnect the audio cable from the media player and instead plug it into the headphone port of the alternative device

If music plays through the amplifier: 
➝ There likely is a problem with the music player, please contact us immediately

If there is no music playing:
➝ There is a problem with the sound system (amplifier), please follow previous steps